Complaints Procedure

If you should have any complaints regarding any element of our services / courses we would like you to let us know. Please follow the complaints procedure below.

1. In the first instance:

Speak to the Consultant or Trainer

2. If you would prefer not to do this, then please write to us:

JNC Safety Services Ltd
Woodbine Farm Business Centre
Truro Business Park
Truro
Cornwall
TR3 6BW

Phone: 01872 262261  I   EMail: safety@jncsafetyservices.co.uk

3. If you wish to take the matter further:

We hope that by this stage your complaint will be resolved, but if you do still feel aggrieved or are uncomfortable about taking either step above you can contact Mr James Slater, Woodbine Farm, Truro Business Park, Truro, Cornwall TR3 6BW.

We will acknowledge your complaint within 3 working days and aim to provide you with a full response within 14 working days. It may take longer than this if we require documentation or should we need to meet with you. Should our response take longer than the 14 days we will inform you of the reasons for this.

If you are not satisfied with the way we have handled your complaint and it relates to training you may wish to refer your matter to the relevant training body.

IOSH

This only applies to where our conduct has breached the IOSH code of conduct, details can be found at: http://www.iosh.co.uk/membership/standards_and_regulation.aspx

NEBOSH

Telephone: 0116 282 4000     Email: info@nebosh.org.uk

or the Scottish Qualification Authority at http://www.sqa.org.uk/sqa/39083.html

Telephone: 0345 279 1000

FIRST AID AWARDS

Telephone:      08458 333999

Alternatively, you can complain to Ofqual:

Telephone: 0300 303 3344          Email: Public.enquiries@ofqual.gov.uk